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PalmSokoni Support Center

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Popular: Track Order Refund Status M-Pesa Payment Become a Seller

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Buying & Orders

Track orders, cancelations, delivery times & receiving items.

Returns & Refunds

Return eligibility, refund timelines & dispute resolution.

Payments & Wallet

M-Pesa, Tigo Pesa, Cards, and invoice inquiries.

Selling on PalmSokoni

Store creation, merchant fees, payouts & seller guidelines.

Account & Security

Passwords, 2FA, profile verification & privacy controls.

Buyer Protection

Guarantees against fraudulent sellers or missing items.

Reach Out to Support

Choose the fastest way to connect with our Dar es Salaam support team.

Fastest Response

WhatsApp Support

Instant support via official WhatsApp assistant.

~2 min response

In-App Live Chat

Connect with a agent directly inside PalmSokoni.

~5 min response

Phone Line

Speak directly to our customer care team.

Mon–Sat (8am–8pm) +255 700 000 000

Email Support

Send a detailed inquiry for complex issues.

Reply in ~24 hrs Send Message

Frequently Asked Questions

How do I track my delivery?
Log in to your PalmSokoni account, navigate to My Orders, and click on the specific item to view real-time tracking from our dispatch team.
What mobile money options are supported?
We accept payments via M-Pesa, Tigo Pesa, Airtel Money, and HaloPesa, as well as Visa and Mastercard debit/credit cards.
What is the PalmSokoni Return Policy?
Items can be returned within 7 days of receipt if damaged, defective, or significantly different from the product description.
How do I register as a seller on PalmSokoni?
Click on the Sell on PalmSokoni link in the top header bar, complete your seller application, and submit your business verification documents.

Send Us a Direct Message

Fill out the form below and our support team will respond via email/SMS.

Our Head Office

PalmSokoni Towers, Victoria, Ali Hassan Mwinyi Road, Dar es Salaam, Tanzania

Support Hours: Monday – Saturday: 8:00 AM – 8:00 PM | Sunday: Closed

Official Email: support@palmsokoni.co.tz

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